Legal

Terms of service

These terms explain how appointments, treatments, payments and use of our website work at Laser & More Clinic. Please read them alongside our privacy policy.

Booking a treatment does not replace the medical assessment and informed consent required before treatment.

Effective date 1 June 2026 · Last updated 1 June 2026

1. About the clinic

Laser & More Clinic is a DHA-licensed aesthetic clinic located at First Floor, Bin Sougat Centre, above McDonald's, Al Rashidiya, Dubai, United Arab Emirates.

  • Registered legal entity: Laser and More Clinic LLC
  • Trade licence number: 1520200
  • DHA facility licence number: 2387378
  • Website: laserandmore.ae

These terms apply to our website, appointment bookings and clinic services. Treatment-specific consent forms and agreed package conditions also apply. Nothing in these terms or consent forms removes your rights under applicable law.

2. Bookings and appointments

Appointments can be requested by phone, WhatsApp, through our website or in person. Your appointment is confirmed when the clinic confirms the date and time.

Please aim to arrive approximately five minutes before your appointment. We may ask you to arrive earlier if additional forms or assessments are needed.

All treatments are subject to consultation, medical suitability and practitioner approval. A skin assessment is carried out before your first laser session.

3. Late arrivals, cancellations and rescheduling

If you need to cancel or change an appointment, please contact us as early as possible by phone or WhatsApp.

We do not charge cancellation or no-show fees.

If you arrive late, we will check whether there is enough time to provide your treatment safely:

  • If time is available, your appointment may proceed.
  • For laser appointments, we may treat some of the booked areas and arrange another appointment for the remaining areas.
  • If sufficient time is unavailable, we will reschedule your appointment.

We do not charge a late-arrival fee.

If a practitioner decides treatment should be postponed for medical or safety reasons, no cancellation or postponement fee applies.

If the clinic needs to change your appointment, we will contact you and offer an alternative time.

4. Prices and payments

All prices are quoted in UAE dirhams (AED). We will inform you of the total price, including VAT where applicable, before you agree to treatment or purchase a package.

We accept:

  • Cash.
  • Debit and credit cards.
  • Bank transfers.
  • Instalment payments through Tabby or Tamara, subject to provider approval and availability.

Card payments are processed through ADCB. Tabby and Tamara transactions are also subject to the relevant provider's terms, eligibility requirements and payment schedules.

Advance payment may be requested for a treatment or package. We will explain the amount and applicable conditions before payment.

5. Packages and service transfers

Treatment packages are valid for one year from the date of purchase.

The treatments, areas, number of sessions and price included in your package will be explained when you purchase it. Please arrange your appointments within the package validity period.

If you cannot continue with the original service, you may request:

  • A change to another suitable service.
  • A transfer of unused services to another person.

Requests are reviewed by the clinic and require approval. Any replacement treatment or recipient must meet the relevant medical suitability and consent requirements. We will explain any price difference or revised conditions before you agree.

6. Refunds and complaints about payments

If you have a complaint about a treatment, package or advance payment, please contact the clinic supervisor.

Complaint-related refunds are considered following a review of the circumstances, services already provided and applicable consumer rights. A complaint does not automatically result in a refund.

Where a refund is approved, we will confirm the amount, payment method and expected processing time. Payments made through Tabby or Tamara may require adjustments through the relevant provider.

You may also contact us to discuss unused sessions or a service transfer. Nothing in this section restricts any refund or remedy required by applicable law.

Before treatment, your practitioner will assess your suitability and explain the proposed procedure, expected benefits, material risks, possible side effects, alternatives and aftercare.

You will be asked to provide informed consent. You may ask questions, decline treatment or ask for treatment to stop.

Injectable treatments are provided by Dr. Bahar Bahram Saadatmand, General Practitioner, DHA licence number 48158058-006, following a medical assessment and within the practitioner's authorised scope of practice.

8. Your health information and treatment suitability

Please provide complete and accurate information about your:

  • Medical history and existing conditions.
  • Medication and supplements.
  • Allergies.
  • Pregnancy or breastfeeding.
  • Recent sun exposure.
  • Previous aesthetic treatments.
  • Any changes in your health since your last appointment.

Our practitioners may decline, postpone or modify treatment where it is unsuitable or unsafe.

Please follow the preparation and aftercare instructions provided by your practitioner. General guidance is available in our pre- and post-care guide.

9. Clients under 18

Clients under 18 must attend with their mother or father, who must complete the required consent documentation.

Parental consent does not guarantee that treatment will be provided. The practitioner will assess whether the requested treatment is appropriate and permitted under applicable requirements.

10. Treatment results

Results vary according to individual factors, including skin type, hair characteristics, medical history and adherence to aftercare.

Website content, promotional images and consultation discussions do not guarantee a particular result. The number of sessions needed and the duration of results may vary.

Laser hair removal aims to achieve long-term hair reduction. Maintenance sessions may be needed.

11. Photography and promotional content

The clinic uses models for promotional photography and filming. Model images should not be interpreted as guaranteed treatment outcomes or as photographs of patients unless expressly identified as such.

Any patient photography needed for clinical purposes will be explained separately. Patient photographs will not be used for advertising or social media without separate, explicit consent.

Refusing promotional photography will not affect your care.

12. Website use

Our website provides general information about the clinic and its services. It does not replace a consultation, diagnosis or personalised medical advice.

Please do not submit false information, interfere with website security or attempt unauthorised access.

Website text, images, logos and designs belong to the clinic or their respective rights holders. Reuse requires permission unless permitted by law.

Third-party websites and payment services have their own terms and privacy policies.

13. Responsibility and legal rights

We are responsible for providing services with the care and skill required by applicable law and professional standards.

Nothing in these terms excludes or limits liability for medical negligence or any other liability that cannot lawfully be excluded or limited.

Where a concern arises, responsibility will be assessed according to the circumstances and applicable law, including any relevant health information and treatment instructions.

14. Feedback and complaints

Please raise any concern with the clinic supervisor by phone, WhatsApp, email or during your visit.

We aim to acknowledge and discuss complaints when they are raised. Matters requiring investigation may take longer, and we will explain the next steps.

You may also raise healthcare concerns with the Dubai Health Authority. Contacting the clinic first does not restrict your right to approach a relevant authority.

15. Governing law and changes

These terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai. Disputes are subject to the competent courts of Dubai, subject to any mandatory legal requirements.

We may update these terms. The latest version will appear on this page. Changes will not retrospectively alter confirmed package conditions unless required by law or agreed with you.

16. Contact us

Laser & More Clinic
First Floor, Bin Sougat Centre, above McDonald's
Al Rashidiya, Dubai, United Arab Emirates

Questions before you book?

Our team is happy to explain our booking, payment and package policies. First Floor, Bin Sougat Centre (above McDonald's), Al Rashidiya, Dubai · 04 882 0021.

Book Appointment WhatsApp Us 04 882 0021